Billing, Plans, and Upgrades — FAQ

Apr 6, 2026·6 min read

Pricing changes over time, and your invoice is the source of truth. For current rates and plan tiers, see wadwin.com pricing or ask support@wadwin.com if you're on a custom deal.

What's usually in a plan

Plans typically combine:

• Workspace access — your team, roles, and connected WhatsApp numbers.
• Usage limits — messages, AI credits, seats, or other meters depending on what we're shipping this quarter.
• Support — standard email vs priority, where offered.

Exact entitlements appear in Settings → Billing (and in Stripe customer-facing descriptions when you subscribe).

How to upgrade

1. Sign in as someone with billing permissions (workspace owner or the role your account uses for payments).
2. Open Settings → Billing in the dashboard.
3. Choose a higher plan or add seats / usage packs when the UI offers them.
4. Complete checkout with Stripe — Wadwin uses Stripe for HKD billing.

If the button you expect isn't there, your org might be on manual invoicing — email support.

How billing works

• Subscriptions bill on the renewal cycle shown in Stripe (monthly or annual, depending on what you picked).
• Taxes and receipts follow Stripe's receipt settings for your account email.
• Failed payments trigger Stripe's dunning emails — update your card in the billing portal linked from Settings.

We don't store your full card number in Wadwin — Stripe does.

Cancellation

You can cancel renewal from the billing portal or by following the cancel path in Settings → Billing when available. After cancellation, access usually continues until the end of the paid period — check your Stripe subscription details for the exact end date.

What happens to data if you cancel

Your workspace data (conversations, contacts, templates metadata) stays in our systems for a period governed by our Terms and Privacy policy — including retention and deletion timelines. If you need export or deletion on a specific schedule (e.g. GDPR-related), contact support@wadwin.com with your workspace identifier.

We're not going to delete everything the second a card fails — but we also don't promise infinite free storage after churn. When in doubt, export what you need before you leave.

Summary

• Prices: see wadwin.com/#pricing for current public rates.
• Upgrade: Settings → Billing with a billing-capable role.
• Cancel: billing portal / Settings; data handling per legal docs + support for exports.

Questions about an invoice line item? Forward the Stripe receipt ID to support (redact what you must) and we'll map it to a feature.

Still stuck? Contact support