Appointments, reminders, and follow-ups — without the phone tag spiral.
Clinics, dentists, physios, and wellness teams use one WhatsApp inbox for enquiries, automated reminders, and post-visit messages. Data is stored securely with access controls — you stay responsible for your own privacy programme.
What slows front desks down
Patients already use WhatsApp — the gap is usually process, not preference.
No-shows and late cancellations
Empty slots cost time and revenue. Phone reminders are slow and easy to miss.
Staff stuck on manual reminder calls
Reception repeats the same information instead of handling walk-ins and billing.
Privacy and data handling pressure
Teams need a clear system: who can see which thread, and where records live — not screenshots on personal phones.
Three ways Wadwin fits clinical workflows
Official WhatsApp Business Platform messaging, with templates where Meta requires them for outbound outreach.
Reminder and confirmation templates
Schedule friendly reminders before visits and confirmations after booking — so patients get a consistent message on their preferred channel.
AI for routine FAQs
Let a bot answer opening hours, parking, and what to bring — your team steps in for clinical or account-specific questions.
Secure cloud storage with access controls
Conversation data sits on Supabase with row-level security. Only your workspace members see your threads — design your own policies for what not to put in chat.
Workflows clinics use every week
Adapt the tone to your specialty — the same inbox structure applies.
Appointment reminders
Send day-before and same-day prompts so patients confirm or reschedule in one thread.
Post-visit follow-ups
Share care instructions, next steps, and when to book again — without another phone round.
Prescription pickup alerts
Tell patients when medication is ready so counters stay short and queues move.
Wellness tips and recalls
Optional broadcasts for seasonal advice or check-up recalls — only to patients who expect them.
A simple patient journey on WhatsApp
Ready to organise clinic WhatsApp properly?
Start free. No credit card required. Connect your business number when your team is ready.