One shop number. Every staff member in the same inbox.
When customers message your retail WhatsApp, the whole team sees it — with clear ownership, order and restock updates, and loyalty messaging without juggling personal phones.
Pain points retail teams know
Most shops start with one phone behind the counter. It works until it does not.
Everyone shares one WhatsApp number
Staff hand off a single device or pass a login around. When someone is on break or on the floor, messages sit unread.
Customers fall through the cracks
Order status, sizing questions, and pickup enquiries get lost between shifts — especially on busy weekends.
No visibility on who replied
Without a shared thread history and assignments, it is hard to know what was promised or who owns the follow-up.
Built for how retail actually sells on WhatsApp
Three capabilities teams use every day — without changing your Meta WhatsApp Business setup.
Shared inbox with assignments
Every conversation lives in one place. Hand off to a colleague, add internal notes, and see the full history before you reply.
Order status and restock updates
Confirm orders, tell customers when their size is back, and send pickup-ready messages using consistent, approved templates.
Broadcasts for loyalty and promos
Reach your opted-in list with seasonal sales, member-only offers, and restock alerts — from one dashboard.
Workflows that fit real retail
From boutiques to omnichannel — the same inbox covers enquiries and follow-ups.
Order status and pickup
Send clear updates when an item is ready, delayed, or available for collection — so customers stop calling to ask.
Restock notifications
Let loyal customers know when popular sizes or SKUs are back, straight on WhatsApp.
Loyalty and member messages
Reward repeat buyers with early access, birthday offers, or points reminders in a channel they already check.
Appointment and fitting reminders
Reduce no-shows for personal shopping, fittings, or consultations with friendly reminder messages.
Up and running quickly
Connect your business WhatsApp
Link your number through Meta’s official WhatsApp Business Platform — no extra hardware.
Invite the floor team
Add staff as agents so everyone works from the same inbox with roles and assignments.
Reply, assign, and broadcast
Handle enquiries in real time and send campaigns when you have something worth announcing.
Ready to run retail WhatsApp as a team?
Start free. No credit card required. Connect your number and invite staff when you are ready.